Voice & chat.
Voice and chat that works on an Indian line, not just in a studio.
Multilingual voice and chat agents deployed to scale. We build for the real world - Indian accents, code-switching, 2G calls, public holidays and people who just want their pass extended. Every deployment is measured for handoff rate, containment and citizen satisfaction, not just vanity containment scores.
What you walk away with.
- Multilingual voice and chat live in production
- Reduced load on human agents without degrading resolution
- Transcripts and summaries for every interaction
- Handoff path that escalates cleanly when needed
What we ship.
- Telephony and chat integration for your stack
- Language and dialect support for your user base
- Intent catalogue with analytics
- Quality dashboards and call review tooling
- Human handoff flows and CRM write-back
How the engagement runs.
- 01
Field study
We listen to real calls and chats. We catalogue intents, failures and edge cases before writing anything.
- 02
Build
Incremental intent rollout with live monitoring. Voice and chat share the same intent model.
- 03
Operate
Weekly review of failures and handoffs. Intents tuned against real usage. Quarterly language additions.
Let’sbuildyoursystemnext.
Thirty minutes with someone who’d be doing the work. No slide deck, no intake form. We’ll tell you what’s feasible, where you’ll hit friction, and what we’d pick up first.