One platform. Twenty districts. Fifteen million citizens.
Unified e-governance platform with AI-driven service analytics. Identity, entitlements, grievance redressal and service delivery under a single citizen account.
- Duration
- 14 months
- Squad
- Delivery partner · 4 engineers · 2 AI researchers · 1 ops lead
- Status
- Live in production
What we walked into.
Citizens in a Union Territory of 15M+ were accessing twenty-plus services across as many disconnected portals, each with its own login, its own vocabulary, its own failure modes. Field officers spent more time reconciling spreadsheets than serving people. No data team in the capital had a single view of where service was breaking down.
What Safemode did.
- 01
Unified the citizen identity layer against the national ID stack, with strict zero-trust boundaries and sovereign-cloud deployment.
- 02
Rebuilt the top twenty citizen services on a single platform, with a shared design system and a single grievance-redressal workflow.
- 03
Instrumented every service with AI analytics. Anomaly detection on queue times. Load forecasting for peak events. Automated triage on grievances.
- 04
Stood up a multilingual voice IVR layer so citizens without digital literacy could still transact in their own language.
What moved.
15M+ citizens onboarded to a single account across 20 districts inside 14 months.
Average grievance resolution time fell from weeks to under 72 hours.
The capital has a live operational dashboard, for the first time, of where service delivery is meeting or missing its SLA, by district and by service.
The platform now runs 24/7 on sovereign cloud with an audit trail a regulator can read.
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Let’sbuildyoursystemnext.
Thirty minutes with someone who’d be doing the work. No slide deck, no intake form. We’ll tell you what’s feasible, where you’ll hit friction, and what we’d pick up first.